Working With Prettys
The way we work with you is what sets us apart. Put simply we believe you want quality, practical advice from people who understand you and your business and are easy to work with. We are accountable in all we do and have a clear commitment to quality service but we believe you should expect more. Our clients tell us that ‘It’s almost a partnership in the way we work and what we do’.
How do we do this? Well, we understand that a strong client relationship is critical for effective results so we tailor our relationship with you to suit your particular circumstances, building on our core values throughout. These are our values:
We understand our people are key to successful working relationships and we pride ourselves on being approachable, easy to work with and eager to understand your needs. We strive to develop close working relationships with our clients, building open and transparent lines of professional communication whilst getting to know you on a personal level.
Our clients tell us ‘They’re good people to work with. Approachable. That’s important to us’ and ‘They have a personality unlike other solicitors’.
We recognise the importance of responsiveness when you need to access timely advice to support your business. We operate service level standards to ensure that all communications are acknowledged and responded to within reasonable time scales and by the appropriate contact. We do this by operating client service teams so that you will have more than one point of contact, ensuring there is always someone available who knows your business.
We devote a significant proportion of our time and resources to learning about and understanding your business, its culture and the sector in which you work. This allows us to offer ‘added value’ in our service delivery and solutions that are tailored to you. We do this by agreeing with you a tailored client relationship protocol appropriate to your business. These typically include client service teams, regular review meetings, annual training strategies, and many other additional services, such as complimentary legal updates and specialist seminars tailored to your needs. Our clients tell us ‘They take the time to understand and know what we are all about’.
We always deliver practical solutions and identify the alternatives and the risks so you can select the most appropriate solution according to the commercial imperatives at the time. And we always give our advice in plain English avoiding legalistic jargon that overcomplicates a solution.
Our clients tell us ‘They think round a situation’ and ‘[They] will tell us the issues and the options but won’t steamroller’.