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Prettys Solicitors Ipswich

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We are recruiting!

Work with us!

We’re always on the lookout for new talent.

We currently have vacancies for the following positions in our Ipswich office:

Accounts Assistant - Full time

Full-time Accounts Administration Assistant working within the accounts team, details of the role are as per the attached Job Description

Relevant accounts experience is essential, approximately five years within an accounts environment.  Working within a legal environment is desirable.

Client Service Executive - Private Client (full time)

Client Service Executive

Responsible to - Head of Client Services

Purpose of the post

To support the delivery of consistent client service across the departments and to identify and implement improvements to the service delivered to clients.

Key Responsibilities

  • To identify and drive ways to improve and centralise existing client engagement and billing processes across departments, including responsibility for opening and closing files.
  • To ensure the production of effective and timely engagement letters.
  • To undertake billing of files on a regular basis, working with fee earners, secretaries and business support to ensure that this is undertaken timeously and accurately, and in a way which is consistent with providing excellent client service.This will involve working proactively with fee earners on the amount to bill, timing of billing and accuracy of bills, and to ensure that any cost revisions are communicated.
  • Work with fee earners to review cost estimates regularly and ensure that any cost revisions are communicated to the client
  • Assist fee earners in dealing with any billing queries and where appropriate liaise with Credit Control and clients’ accounts payable teams to resolve any issues.
  • To actively seek out client care improvements and work with fee earners to deliver the changes.
  • Continue to develop and project manage the Client Satisfaction Questionnaire process, including working closely with the Head of Client Services with regards to necessary follow up actions.
  • Prepare agendas and reports for meetings as required.
  • To support the Head of Client Services in developing a culture of client care across all departments.
  • To report on various aspects of the role as may be required, including producing relevant statistics and analysis of relevant areas of performance.
  • Understand the relevant regulatory and compliance framework in place and ensure that all functions are performed in accordance with those.

The post holder may be required to undertake other duties, which are broadly in line with the above responsibilities.

Criteria

Essential

  • Good standard of Education in English and Maths. At least GCSE level or equivalent
  • Client facing experience
  • Proven strong communication skills
  • Experience of dealing with difficult situations
  • Experience in driving results through others
  • Experience of identifying processes for improvement
  • Experience of interpreting figures for analysis

Desirable

  • Educated to degree level
  • Experience of working within the legal sector

Person qualities

  • Driven
  • Accurate
  • Approachable
  • Proactive
  • Organised
  • Influential

Solicitor - Corporate (full time)

Full-time Fee Earner in our Corporate department, up to 2 years pqe.

Please call Lisa Bloomfield on 01473 298232 or email lbloomfield@prettys.co.uk to enquire.

For more information on working at Prettys, please click here.

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