Lead Forensics
Prettys Solicitors Ipswich

About Prettys

Work with us

We’re always on the lookout for new talent

Prettys is one of the larger and successful legal practices in East Anglia. We have grown by fostering and maintaining the talents of our staff, so, if you are interested in a career as a solicitor in Ipswich or East Anglia, Prettys is a good place to work.

Who are we?

Prettys are a regional business working nationally and internationally. We work with clients of all sizes whether they are start-ups, SMEs, PLCs, charities, social enterprises or from the public sector. Our clients operate in virtually every sector of the economy.

We help clients run effective operations, solve problems, resolve disputes, protect their interests and secure their future: whatever their business.

We have built a strong team of talented and experienced legal professionals committed to their clients.

We offer practical, timely, effective advice from a supportive team that is easy to work with.

Client Service is always at the heart of what we do to deliver peace of mind.

What we are looking for

We are looking for hard working individuals who are keen to develop their careers in a friendly, supportive and team focussed environment.

What we offer

What our employees say

In the last 3 years we have had two lawyers return to working for us having left to go to London/National firms. What is it they like about Prettys:

“Prettys is a great place to work. The firm is very supportive and the work is of a high level. There is a structured career development process and they have a very team focussed approach. This allows the firm to be dynamic and ultimately very successful in what they do. We all get to share in that.”

Vanessa Bell, Senior Associate

“Prettys continues to be a leader of legal services both locally and further afield. It is a brand people and businesses recognise and trust. Prettys’ ethos, values and passion to succeed match my own. Within the firm everyone is friendly, supportive and operates an open door policy. The career path is defined with mentoring used to help develop key skills required for personal development and progression. Everything we do is client focused. We are big enough to cope, but small enough to care; and that approach to client care sets us above our competitors.”

Matthew Clemence, Associate, Collaborative Lawyer and Mediator

We currently have vacancies for the following positions in our Ipswich office:

Paralegal - Estate Services (full time)
We are seeking a full-time Paralegal working in the Private Client Estates Department.   Work will involve general paralegal duties including Court of Protection Work.

Client Service Executive - Commercial (full time)

Client Service Executive

Responsible to - Head of Client Services

Purpose of the post

To support the delivery of consistent client service across the departments and to identify and implement improvements to the service delivered to clients.

Key Responsibilities

  • To identify and drive ways to improve and centralise existing client engagement and billing processes across departments, including responsibility for opening and closing files.
  • To ensure the production of effective and timely engagement letters.
  • To undertake billing of files on a regular basis, working with fee earners, secretaries and business support to ensure that this is undertaken timeously and accurately, and in a way which is consistent with providing excellent client service.This will involve working proactively with fee earners on the amount to bill, timing of billing and accuracy of bills, and to ensure that any cost revisions are communicated.
  • Work with fee earners to review cost estimates regularly and ensure that any cost revisions are communicated to the client
  • Assist fee earners in dealing with any billing queries and where appropriate liaise with Credit Control and clients’ accounts payable teams to resolve any issues.
  • To actively seek out client care improvements and work with fee earners to deliver the changes.
  • Continue to develop and project manage the Client Satisfaction Questionnaire process, including working closely with the Head of Client Services with regards to necessary follow up actions.
  • Prepare agendas and reports for meetings as required.
  • To support the Head of Client Services in developing a culture of client care across all departments.
  • To report on various aspects of the role as may be required, including producing relevant statistics and analysis of relevant areas of performance.
  • Understand the relevant regulatory and compliance framework in place and ensure that all functions are performed in accordance with those.

The post holder may be required to undertake other duties, which are broadly in line with the above responsibilities.

Criteria

Essential

  • Good standard of Education in English and Maths. At least GCSE level or equivalent
  • Client facing experience
  • Proven strong communication skills
  • Experience of dealing with difficult situations
  • Experience in driving results through others
  • Experience of identifying processes for improvement
  • Experience of interpreting figures for analysis

Desirable

  • Educated to degree level
  • Experience of working within the legal sector

Person qualities

  • Driven
  • Accurate
  • Approachable
  • Proactive
  • Organised
  • Influential

Solicitor - Corporate (full time)

Full-time Fee Earner in our Corporate department, up to 2 years pqe.

Please call Lisa Bloomfield on 01473 298232 or email lbloomfield@prettys.co.uk to enquire.

Benefits

Committed to the development of all staff, our range of employee benefits include:

Job Application

If you would like to join our team, send your CV and a covering letter by email to Lisa Bloomfield or by post to:

Lisa Bloomfield
HR Administrator
Prettys
Elm House
25 Elm Street
Ipswich IP1 2AD

Work experience

Prettys is committed to providing work experience for pupils attending local schools and to University/LPC students interested in a career as a solicitor. Find out more.

Equal opportunities

Prettys does not discriminate on grounds of sex, marital status, race, religion, colour, nationality, ethnic or national origin, sexual orientation, or age. We are committed to meeting our obligations under the Equality Act 2010. For information regarding our Diversity Statement, please click here.

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